For general inquiries and questions or for help with your order, please contact us at customer.care@nykusa.com

Refunds, returns, and exchanges for all customers in the United States. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, or in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer.care@nykusa.com. If your return is accepted, you will receive instructions on how and where to send your package. Please note: we are only able to refund you for the price of the products purchased. You will not be refunded for the shipping cost of your initial order.

Returns and refunds will not be accepted for the following reasons:

You entered the incorrect address. (If you did enter the wrong address, please contact us immediately and if you do so before we ship your order, we can change it for you).

You ordered the wrong size. You can still exchange for the correct size, however.

You forgot to use a promo code.

The product is damaged or altered in any way.

It has been over 7 days since you received your item.

We reserve the right to refuse a return if we deem it fit.

You can always contact us for any return questions at customer.care@nykusa.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To begin an exchange, please send us an email at customer.care@nykusa.com

The product must be in its original packaging or in new condition. We reserve the right to refuse an exchange if we deem it fit.

Exchanges may be denied for the following reasons:

The wrong product was ordered.

The product is damaged in any way.

It has been more than 7 days since the product was received.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.